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Help Center

FAQ

Order Status

Can I change my order after I place it?

I have not received any emails about my order. Was it placed?

Where is my order?

My package is missing. What should I do?

My order is being returned to Wanderer. What do I do?

I received my order and noticed a mistake. How can I get it fixed?

Shipping

How long does domestic shipping take?

How much does domestic shipping cost?

Do you ship internationally?

Product

How do I secure my bracelet?

How are the bracelets made?

What materials are the bracelets made from?

Are Wanderer Bracelets “one size fits all”?

My bracelet symbols have changed color. Is that normal?

When will you restock the bracelet I want to order?

Returns & Replacements

What should I do if I receive the wrong item(s)?

I’m unsatisfied with my order. Can I get a refund?

What should I do if my bracelet breaks?

Company

How did the company start?

What does the logo mean?

How does my purchase support artisans in Bali?

Can I come visit the village in Bali where the bracelets are made?

Are you based in the U.S.?

Bulk Ordering & Wholesale

How do I carry Wanderer Bracelets in my store?

Do you offer custom bulk ordering?