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Help Center

FAQ

Shipping

How long does domestic shipping take?

Do you ship internationally?

How much does shipping cost?

Where is my order?

Can I change my order after I place it?

I have not received any emails about my order. Was it placed?

My package is missing. What should I do?

My order is being returned to Wanderer. What do I do?

Returns

What should I do if I receive the wrong item(s)?

I’m unsatisfied with my order. Can I get a refund?

Product

How do I secure my bracelet?

How are the bracelets made?

What materials are the bracelets made from?

Why is water buffalo bone a better alternative to other materials?

Are Wanderer Bracelets “one size fits all”?

My bracelet pendants have changed color. Is that normal?

What should I do if my bracelet breaks?

When will you restock the bracelet I want to order?

Company

How did the company start?

What does the logo mean?

How does my purchase support artisans in Bali?

Can I come visit the village in Bali where the bracelets are made?

Are you based in the U.S.?

Bulk Ordering & Wholesale

How do I carry Wanderer Bracelets in my store?

Do you offer custom bulk ordering?